Return and Warranty Policy
We value your satisfaction and are committed to providing clear and helpful support for all purchases. Please review our policies below:
1 Non-Returnable Items
- Personalized or Custom-Made Items: These items are not eligible for return.
- Accessories: Some manufacturers do not allow the return of accessories. Please refer to the manufacturer’s specific policies.
2 Manufacturer Policies
Manufacturers of e-bikes, trikes, scooters, and accessories have strict warranty and return policies. Jesse’s e-Rides adheres to these policies and encourages customers to review them before making their purchase:
- Lectric: Lectric Warranty and Return Policy
- Hiboy: Hiboy Warranty and Return Policy
- Bern Helmets: Bern Helmets Refund Policy
3 How We Can Help
If you experience an issue with your product:
- Contact us: Email hello@jesseserides.com with your order number, a detailed description of the issue, and photos of the item.
- Collaborate: We will work with you to determine the best solution, whether it involves a repair, replacement, or return, in accordance with the manufacturer’s policies.
We’re here to make the process as seamless as possible. Let’s work together to resolve your concern!