Return and Warranty Policy

We value your satisfaction and are committed to providing clear and helpful support for all purchases. Please review our policies below:
Laptop document
1 Non-Returnable Items
  • Personalized or Custom-Made Items: These items are not eligible for return.
  • Accessories: Some manufacturers do not allow the return of accessories. Please refer to the manufacturer’s specific policies.

Manufacturers of e-bikes, trikes, scooters, and accessories have strict warranty and return policies. Jesse’s e-Rides adheres to these policies and encourages customers to review them before making their purchase:

If you experience an issue with your product:

  • Contact us: Email hello@jesseserides.com with your order number, a detailed description of the issue, and photos of the item.
  • Collaborate: We will work with you to determine the best solution, whether it involves a repair, replacement, or return, in accordance with the manufacturer’s policies.

We’re here to make the process as seamless as possible. Let’s work together to resolve your concern!